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Privacy Policy

Brock Johnston Automotive (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal information when you use our website, contact us, book a service, or otherwise interact with us.

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1) What personal information we collect

We may collect the following personal information:

  • Contact details: name, email address, phone number

  • Vehicle information: make/model, registration, mileage, service/repair details you provide

  • Booking and enquiry details: appointment information, messages, photos you upload (if applicable)

  • Payment and invoice details: invoicing information and transaction references (note: if you pay online, payment details are usually handled by the payment provider)

  • Website usage information: IP address, device/browser data, pages visited, and cookies/analytics data

You can choose not to provide certain information, but it may limit our ability to respond to enquiries, provide quotes, or complete bookings/services.
 

2) How we collect your information

We collect personal information when you:

  • Submit a form (contact/quote/booking)

  • Call, text, email, or message us

  • Request a quote, book a service, or purchase services/products

  • Use our website (via cookies and similar technologies)

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3) Why we collect and use your information

We use personal information to:

  • Respond to enquiries and provide quotes

  • Manage bookings and provide automotive repair/maintenance services

  • Communicate with you about your vehicle, appointments, and service updates

  • Issue invoices, process payments, and keep business records

  • Improve our website and customer experience

  • Send service reminders or marketing messages only if you’ve opted in, and you can opt out anytime

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4) Who we share your information with

We only share personal information when necessary, including with:

  • Service providers that help us operate our business and website (e.g., website hosting, booking tools, email/SMS providers, analytics)

  • Payment providers (if you pay online)

  • Professional advisers (e.g., accountants) where needed

  • Law enforcement or regulators if required by law

We do not sell your personal information.

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5) Storage, security, and retention

We take reasonable steps to protect your information from loss, misuse, and unauthorised access. Information may be stored in secure systems used for our operations (including third-party platforms).

We keep personal information only as long as necessary for the purposes described in this policy, and to meet legal, accounting, or regulatory requirements.

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6) Overseas storage

Some of our service providers may store or process information outside New Zealand (for example, cloud platforms). Where this occurs, we take reasonable steps to ensure your information is protected.

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7) Cookies and analytics

Our website may use cookies and analytics tools to understand website traffic and improve performance. You can manage cookies through your browser settings. Disabling cookies may affect how the site functions.

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8) Accessing and correcting your information

You can request access to, or correction of, your personal information by contacting us (see “Contact” below). We may need to verify your identity before responding.

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9) Links to other websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

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